FAQ
Payment method
We accept most major credit cards,
Including Visa, Mastercard, Discover, American Express, ApplePay, GooglePay.
Transportation matters
- Shipping fee calculation:
Hong Kong standard HKD$45:
Enjoy free delivery with purchases of HK$500 or above
Global standard HKD$300:
Enjoy free delivery with purchases of HK$1,800 or above
- Shipping time:
Local: Estimated delivery within 3-7 working days. Worldwide: Estimated delivery within 14-28 working days.
Once your product ships, we will email you tracking information. If you have any problems finding your order, please send an email to cs_hk@vetalo.com .
*Delivery time is only an estimate provided by the shipper and is for reference only. (All shipping charges and delivery destinations are subject to change without prior notice.)
-Logistics company selection:
Currently offering SF Express
- Track your order:
Your tracking number will appear as a link in your order confirmation email.
You can also click on the "Order History" tab after logging in or within your account. If you are unable to locate your shipment, please send an email to cs_hk@vetalo.com .
Order issues
- Check order:
After logging in as a member, you can use tracking information on the order history page.
- Change shipping address:
Once you place an order, shipping information cannot be changed. We are unable to change the shipping address after the order confirmation has been sent. Please note that while we work with the shipping company to try to resolve address issues when possible, if you make an error in shipping your order, we will be responsible for any delays, fees, or other shipping issues. If such an error results in an order being rejected, lost or damaged, we are unable to provide any form of refund or replacement. If an error results in an order being returned to us, you may be responsible for any such shipping and administration fees.
- Change order:
Once you place an order, shipping information cannot be changed. We are unable to change the shipping address after the order confirmation has been sent. For inquiries, please email cs_hk@vetalo.com